TERMS & SERVICES

Welcome to ORLEVA Skin Care. By accessing or using our website and purchasing our products, you agree to the following Terms & Services. Please read these terms carefully before placing an order.

1. Products & Product Information

ORLEVA Skin Care offers skincare and cosmetic products for personal use.

We make reasonable efforts to ensure that product descriptions, images, ingredients, packaging, sizes, prices, and other information displayed on our website are accurate. However, minor variations in packaging, colour, printing, or appearance may occur.

Customers are advised to carefully read the product description, ingredient information, usage instructions, warnings, and other information before using any product.

2. Skincare Product Usage

Skincare products may work differently for different individuals depending on skin type and individual sensitivity.

Customers should:

• Follow the recommended usage instructions.

• Check the ingredient list before use.

• Perform a patch test where appropriate.

• Discontinue use if irritation or an adverse reaction occurs.

• Keep products away from the eyes unless specifically intended for use around the eyes.

• Store products according to the instructions provided on the packaging.

ORLEVA Skin Care does not guarantee that every product will provide identical results for every individual.

3. Orders & Acceptance

When you place an order through our website, you agree to provide accurate and complete information.

An order is considered confirmed after successful order placement and payment confirmation, where applicable.

ORLEVA Skin Care reserves the right to cancel or refuse an order in situations such as product unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

4. Pricing & Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the checkout process where applicable.

Customers are responsible for providing accurate payment and billing information.

5. Shipping & Delivery

We aim to dispatch orders within the estimated processing time mentioned on the website.

Delivery timelines may vary depending on the customer's location, courier service, weather conditions, holidays, logistics issues, or other circumstances beyond our control.

Once the order has been handed over to the delivery partner, delivery timing may depend on the courier service.

6. Returns & Refunds

ORLEVA Skin Care follows a 4-Day Return Policy.

If you receive a wrong, damaged, defective, leaking, or expired product, you may request a return within 4 days of delivery, subject to verification and applicable return terms.

For damaged, wrong, expired, or defective products, customers may be required to provide clear photographs or an unboxing video for verification.

For complete details, please refer to our 4-Day Return Policy.

7. Expired Products

If a product is received already expired, the customer should contact ORLEVA Skin Care within 4 days of delivery.

The customer may be asked to provide clear photographs showing the product's expiry date, batch number, packaging, and order details.

8. Product Authenticity

Products purchased directly from ORLEVA Skin Care or authorised sales channels are intended to be genuine ORLEVA products.

Customers should avoid purchasing products from unauthorised sources where authenticity or storage conditions cannot be verified.

9. Intellectual Property

All content available on the ORLEVA Skin Care website, including brand name, logo, product images, text, graphics, designs, descriptions, and other materials, is owned by or licensed to ORLEVA Skin Care unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

10. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with website security or functionality.

• Provide false or misleading information.

• Copy or misuse website content.

• Attempt unauthorised access to any part of the website.

11. Limitation of Responsibility

ORLEVA Skin Care shall not be responsible for issues arising from improper use, misuse, unauthorised modification, improper storage, or failure to follow product instructions.

Product information provided on the website is for general product information and should not be considered medical advice.

12. Changes to Terms

ORLEVA Skin Care reserves the right to update or modify these Terms & Services from time to time.

Any updated terms will be posted on this page, and the revised terms will apply from the date of publication.

13. Contact Us

For questions regarding orders, products, returns, refunds, or these Terms & Services, please contact ORLEVA Skin Care through the contact details provided on our website.

By using this website or purchasing our products, you acknowledge that you have read and agreed to these Terms & Services.