Refund policy

4-DAY RETURN POLICY

At ORLEVA Skin Care, we want you to be satisfied with your purchase. If you receive a damaged, defective, expired, leaking, or incorrect skincare/cosmetic product, you may request a return within 4 days of delivery.

Return Eligibility

A return request may be accepted in the following cases:

  • Wrong skincare/cosmetic product received.

  • Product received damaged or defective.

  • Expired product received.

  • Product received with leakage or broken packaging.

  • Product received with missing items or accessories included with the order.

  • Product is significantly different from the product ordered or displayed on the product page.

  • Product packaging is damaged in a manner that affects the product inside.

Important Conditions

  • Return request must be raised within 4 days of delivery.

  • The product should remain unused and in its original condition, wherever applicable.

  • The original product packaging, label, batch number, MRP, manufacturing/expiry details and other product information should be clearly visible.

  • For damaged, expired, leaking, wrong-product or missing-item claims, clear unboxing photos/video may be required for verification.

  • For skincare products, customers are advised to check the product condition, seal and expiry details immediately after delivery.

  • Products that have been used, tampered with, mixed with other products, or damaged after delivery may not be eligible for return.

Non-Returnable Cases

Returns may not be accepted in the following situations:

  • Change of mind or personal preference after purchase.

  • Product has been opened or used, except where the claim relates to a defective, damaged, expired or incorrect product and is approved after verification.

  • Product has been altered, refilled, diluted, mixed with another product, or tampered with.

  • Damage caused by the customer after delivery.

  • Product is returned without its original packaging, label, batch details or other required information.

  • Product has been stored improperly after delivery, such as exposure to excessive heat, direct sunlight, moisture or other unsuitable conditions.

  • Return request is raised after the 4-day return period.

Expired Product

If you receive a skincare/cosmetic product that is already expired at the time of delivery, you can request a return within 4 days of delivery.

Please provide clear photos/videos showing:

  • Product name

  • Expiry date

  • Batch number

  • Product packaging

  • Order/shipping label, where applicable

Return Process

To request a return, contact our customer support within 4 days of receiving the order with your order details and clear photos/videos of the product.

For damaged, defective, expired, leaking or incorrect products, our team may verify the claim before approving the return.

Once the return is approved, the product should be returned in accordance with the return instructions provided by ORLEVA or the applicable marketplace.

Note: Return eligibility may also be subject to the return policy and terms of the marketplace through which the order was placed.