Shipping policy

SHIPPING POLICY

At ORLEVA Skin Care, we aim to deliver your skincare products safely and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

  • Standard delivery generally takes approximately 3–7 business days after dispatch.

  • Delivery time may vary depending on the delivery location, courier partner, weather conditions, holidays, and other logistical factors.

  • Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before the order is placed.

  • Promotional offers may include free shipping on eligible orders.

  • ORLEVA Skin Care reserves the right to change shipping charges or shipping offers at any time.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or your account/order page, depending on the available service.

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid contact number

ORLEVA Skin Care is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier/logistics issues

  • Weather conditions

  • Public holidays

  • Natural events

  • High order volumes

  • Incorrect address or contact information

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact our customer support with your order details.

7. Damaged Package

If the package appears damaged, opened, leaking, or tampered with at the time of delivery, customers are advised to:

  • Take clear photographs/videos of the package before opening it.

  • Record an unboxing video where possible.

  • Check the product and packaging immediately after receiving the order.

  • Contact ORLEVA Skin Care within the applicable return period if the product is damaged, leaking, defective, expired, or incorrect.

8. Wrong or Missing Product

If you receive a wrong product or any item is missing from your order, please contact us within 4 days of delivery with clear photographs/videos and your order details.

Our team will review the claim and take appropriate action according to our 4-Day Return Policy.

9. Failed Delivery / Returned Shipment

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated failed delivery attempts, the shipment may be returned to us by the courier partner.

Any re-shipping, if available, may be subject to applicable shipping charges.

10. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation/status provided by the applicable courier or logistics partner.

If you believe an order has been incorrectly marked as delivered, please contact us as soon as possible with your order details.

11. Contact Us

For shipping-related questions, delayed orders, tracking issues, damaged packages, or delivery concerns, please contact ORLEVA Skin Care through the contact details provided on our website.

Note: Delivery timelines are estimates and are not guaranteed. Shipping and delivery may also be subject to the terms and conditions of the applicable courier or logistics partner.